Effective Date: March 15, 2025
Last Updated: March 15, 2025
Global Key Trading LLC, doing business as TopKey.AI ("Company"),
is committed to protecting your privacy. This Privacy
Policy explains how we collect, use, disclose, and protect your personal
information when you visit our website (www.TopKey.AI) , use our services, or interact with us
through various communication channels, including text messaging (SMS/MMS).
By accessing or using our services, including opting in to
receive SMS/MMS communications, you agree to the terms of this Privacy Policy.
If you do not agree, please discontinue the use of our services immediately.
1. INFORMATION WE COLLECT
We collect various types of information to provide and
improve our services, including:
A. Personal Information (PII)
We may collect the following personally identifiable
information when you interact with our website, sign up for services, or opt-in
to SMS communications:
Full Name Email Address Phone Number Business Name and Industry Billing Information (if applicable)
Any other information you voluntarily provide
B. Automatically Collected Information
When you visit our website or interact with our services, we
may automatically collect:
Internet Protocol (IP) Address Browser Type and Device Information Cookies and Tracking Technologies (see Section 6) Geolocation Data (if enabled on your device)
C. Communications and Customer Interactions
We may collect and retain records of our communications with
you, including:
Emails, SMS/MMS messages, and chat conversations Phone calls, which may be recorded with your consent
2. HOW WE USE YOUR INFORMATION
We use your information for the following purposes:
A. To provide, operate, and maintain our services
B. To process transactions and send service-related updates
C. To enhance customer support and user experience
D. To personalize content and AI-driven automation services
E. To comply with legal and regulatory obligations
F. To prevent fraud and ensure security
G. To communicate with you via email, SMS, or phone with your consent
3. COMPLIANCE WITH A2P 10DLC, TCPA, AND SMS REGULATIONS
We strictly adhere to the Application-to-Person 10-Digit Long Code (A2P 10DLC) messaging regulations
and the Telephone Consumer Protection Act (TCPA), and other federal and state laws governing text
messaging.
A. Consent and Opt-In Requirements
We only send SMS/MMS messages to users who have provided explicit consent through one of the following methods: Online web forms with a clear disclosure Text message opt-in (initiated by the user) Verbal or written agreement By providing your phone number, you consent to receive SMS/MMS messages from TopKey.AI. The frequency of messages varies based on user preferences and service interactions.
B. Message Content and Transparency
All SMS messages sent by TopKey.AI: Clearly identify our business name (TopKey.AI) Provide an opt-out mechanism (e.g., “Reply STOP to unsubscribe”) Comply with all carrier and regulatory content guidelines We do not send prohibited content, including spam, misleading claims, or illegal offers.
C. Opt-Out and Consumer Rights
You can opt out of SMS messages at any time by replying STOP. Once you opt out, you will no longer receive text messages unless you opt back in. If you need assistance, reply HELP or contact us at [email protected].
4. HOW WE SHARE YOUR INFORMATION
We do not sell your personal data. However, we may share your information in the following cases:
A. Service Providers and Third-Party Vendors
We may share your data with trusted vendors who assist us in
operations, including:
SMS and email communication platforms (Twilio, SendGrid, etc.) Payment processors (Stripe, PayPal, etc.) AI and automation service providers (OpenAI, Zapier, etc.)
B. Legal Compliance and Protection
We may disclose personal information when required to comply with legal obligations, such as: Subpoenas, court orders, or law enforcement requests To protect our rights, privacy, safety, or property.
C. Business Transfers
If TopKey.AI is involved in a merger, acquisition, or asset sale, your information may be transferred.
5. YOUR DATA PROTECTION RIGHTS
A. Rights Under GDPR (EU and UK Users)
If you are located in the European Union or United Kingdom,
you have the following rights:
Access, correct, or delete your personal data Withdraw consent at any time Object to data processing (e.g., marketing messages) Request data portability
B. Rights Under CCPA (California Users)
If you are a California resident, you have the following
rights:
Know what personal data we collect and why Request deletion of your personal data Opt-out of data sharing for targeted advertising
To exercise these rights, contact us at
.
6. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and tracking technologies for:
A. Essential website functionality
B. Analytics and performance tracking (e.g., Google Analytics)
C. Marketing and retargeting
You can manage cookies through your browser settings.
7. DATA SECURITY
A. We use encryption, secure servers, and authentication protocols to protect your data.
B. While we take reasonable precautions, no security measure is 100% foolproof.
8. DATA RETENTION
We retain personal data as long as necessary to:
A. Provide services and comply with legal requirements
B. Prevent fraud and resolve disputes
To request data deletion, email [email protected]
9. INTERNATIONAL DATA TRANSFERS
If you access our services from outside the United States, your data may be processed in the U.S.
By using our services, you consent to this transfer.
10. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically. The latest version will always be available at
.
12. CONTACT INFORMATION
For privacy-related inquiries, contact us at:
Email: [email protected]
Business Address: Global Key Trading LLC, [Hydraweg 34B, Willemstad, Curaçao]
Website: www.TopKey.AI
This Privacy Policy ensures full compliance with A2P 10DLC, TCPA, GDPR, and CCPA requirements.